Return Policy Mataluu

At KEJEM , we want you to be satisfied with your purchase. If an item doesn't suit you, you have 15 days to return it. Here’s what you need to know:

Return Conditions

For the following countries, a return label and return form are included in your package:

Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden, Netherlands,

Important: Absolutely use this label for your returns. Returning in multiple shipments is not possible and will not be accepted. Additionally, it is impossible to combine multiple orders for a single return.

• Items must be in their original condition with tags still attached.
• Items must not be worn, washed, or damaged.

Steps to Return an Item

1. Check your package: Ensure the return label and return form are included.
2. Prepare the package: Place the items back in their original packaging.
3. Drop off the package: Bring the package with the return label to a delivery partner’s drop-off point (details on the return label).

Return Fees by Country

Belgium, France, Germany, Netherlands, Luxembourg:

• Orders > 100 €: Free returns
• Orders < 100 €: 10 € return fees

Austria, Denmark, Ireland, Poland, Portugal, Sweden:

• Orders > 100 €: Free returns
• Orders < 100 €: 20 € return fees

Spain, Italy:

• Orders > 150 €: Free returns
• Orders < 150 €: 20 € return fees

Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, United Kingdom, Switzerland:

• return at customer’s expense

Other Useful Information

• No online platform: Currently, we do not have an online platform to initiate returns.
• Missing label or return form?: send us an email : hello@mataluu.com
• Preserving Your Benefits from Promotions: If you buy something during a sale, you won’t lose the sale benefits if you return it. You’ll get back what you paid, keeping the value you got from the sale.
• Efficient Refunds: Once we get your package, we’ll process your return within 14 days. This ensures you get your money back quickly.
• Note on Pickup Service: Please note that we do not offer home pickup services. To process a return, you must visit the parcel shop associated with the return label linked to your return form.
• Finding a Parcel Shop: We recommend finding the nearest parcel shop using a map service or by visiting the carrier’s website. Once there, you can easily drop off your parcel.
• Proof of Delivery: Remember to ask for proof of delivery when you drop off your parcel. This is your confirmation that the parcel has been successfully handed over.
• Withdrawal refunds cover product price and shipping costs; return costs are the customer's responsibility.