**GENERAL TERMS AND CONDITIONS OF SALE**

**ARTICLE 1 – OBJECT AND SCOPE OF THESE GENERAL TERMS AND CONDITIONS**

1.1 These general terms and conditions of sale (hereinafter the "General Terms and Conditions") apply to the contractual relationship between the company incorporated under Belgian law, Mataluu BELGIUM SA, having its registered office at Nachtegaalstraat 198, 1501 Buizingen, registered at the CBE under number 1015.498.443, active under the brand name KEJEM hereinafter referred to as "KEJEM" and the "Client" who meets the definition of "consumer" within the meaning of the Code of Economic Law, posted on www.Mataluu.com (hereinafter referred to as the "Website").

1.2 The object of these Terms and Conditions is to define the terms and conditions of the online sale of products marketed by Mataluu on its Website (hereinafter referred to as the "Products").

1.3 These Terms and Conditions apply to all orders for Products (hereinafter referred to as the "Order(s)").

1.4 Mataluu reserves the right to adapt or amend these Terms and Conditions at any time. The version of the General Terms and Conditions applicable to a sale shall be the one posted on www.Mataluu.com at the time of the Order.

**ARTICLE 2 - ACCEPTANCE, VALIDITY, AND TERM OF THE GENERAL TERMS AND CONDITIONS**

2.1 Contracting with KEJEM entails full acceptance of these General Terms and Conditions, excluding any other document.

2.2 Online acceptance of these General Terms and Conditions is confirmed by a compulsory checkbox process when finalizing the Order on the Website.

2.3 The Customer may consult, save, and print the General Terms and Conditions from the Website. If this cannot be done due to technical problems, a request to receive the General Terms and Conditions may be sent by email to hello@Mataluu.com.

2.4 These General Terms and Conditions are in force as of 15/11/2024.

**ARTICLE 3 - PRODUCTS AVAILABLE ON THE WEBSITE**

3.1 The Products offered for sale are those described on the Website on the day the Customer consults it, within the limits of available stocks. These indications are updated automatically. Mataluu shall not be held liable for any error in the update or the cancellation of an order due to stock exhaustion.

3.2 Mataluu takes utmost care in the presentation and description of its Products to provide the Customer with the best possible information. However, material errors may appear on the Website, which the Customer acknowledges and accepts.

3.3 Mataluu does not guarantee the accuracy of the information obtained through the Website. The photographs, graphics, and descriptions of the products are for informational purposes only and shall not render Mataluu liable. Photographs may appear slightly different due to screen settings or lighting.

3.4 Some items shown on the Website are not for sale and are presented as part of photographic compositions. KEJEM undertakes no commitment regarding their availability for sale.

3.5 The Customer may receive a previously returned item as a result of an Order. KEJEM accepts the return only of undamaged and unworn Products, and these conditions will be checked before the returned Products are restocked.

**ARTICLE 4 - PLACING AN ORDER ON THE WEBSITE**

4.1 The Customer declares that they are of legal age (at least 18 years old) or have authorization from their parents or guardians to place an order on the Website. The Customer also declares that (i) they are fully entitled to use the means of payment used to pay for the Order and (ii) these means of payment have sufficient funds to cover all costs resulting from the purchase of the Products.

**Creation of Customer Account**

4.2 To facilitate registration or connection to the Website, the Customer can use the "Facebook Connect & Google Connect" option.

4.3 KEJEM allows customers to create a customer account to facilitate placing orders on the Website. This registration is optional but spares the Customer from re-entering their data for each Order.

4.4 Creating a customer account requires the surname, first name, and email address of the Customer.

4.5 The Customer guarantees the truthfulness and accuracy of the information provided.

4.6 KEJEM may delete the Customer's Account at any time, at its sole discretion, without liability.

**Placing an Order**

4.7 The Customer may place an order on the Website for any Product available and in stock.

4.8 A summary screen will appear with all the details of the selected Products before the Order is finalized, allowing the Customer to verify and correct any errors.

4.9 The Order will be effective only once the price including VAT has been paid in full, and the General Terms and Conditions are accepted via the checkbox system.

**Confirmation of the Order**

4.10 Once the Order is placed, the Customer will receive a confirmation email with all Order details, including the price paid, delivery charges, and delivery information.

4.11 The Customer formally accepts email as the means for Order confirmation.

4.12 KEJEM reserves the right to withdraw any Product from the Website, replace or modify any content, and refuse to process an Order after confirmation, especially if stock is unavailable.

4.13 KEJEM expressly prohibits the use of its Website by companies and reserves the right to refuse orders exceeding the needs of a consumer.

**ARTICLE 5 - PRICES AND PAYMENT METHODS**

5.1 Prices on the Website are in euros, including VAT, but exclude shipping costs.

5.2 The prices applied are those indicated on the Website at the time the Order is registered.

5.3 The payable amount corresponds to the amount on the summary page before validating the Order.

**ARTICLE 6 - EXECUTION OF THE ORDER**

6.1 KEJEM entrusts delivery to third-party transport companies. Shipping costs vary depending on the destination country and are indicated during finalization.

**Delivery Times**

6.2 Delivery times apply from the confirmation email receipt by the Customer and are indicative.

6.3 KEJEM undertakes to deliver within a reasonable time.

6.4 If Products are unavailable, KEJEM will inform the Customer by email and cancel the Order, with refunds as per Article 8.

6.5 KEJEM will send an email to confirm shipment, along with a tracking number.

6.6 For more information, the Customer can consult the FAQ section in the Mataluu Help Centre.

**ARTICLE 7 - RECEPTION / WITHDRAWAL / CANCELLATION OF THE ORDER**

7.1 The Customer has 14 days from receiving the Products to withdraw and cancel the Order without penalty.

7.2 If there is an anomaly in the delivery, the Customer must inform KEJEM’s customer service within 30 days.

7.3 Returns must be made within 14 days after notification.

7.4 Subject to the return conditions, KEJEM will refund the Order price.

**ARTICLE 8 - RETURNS, REFUNDS, AND EXCHANGES**

8.1 KEJEMwill accept returns if Products are intact, in original packaging, unworn, undamaged, and with attached labels.